So if this is the first time you experience this error message from Alexa, you might just need to wait a little bit for Alexa to come back online. Just noticed that custom actions are now available in Routines in the UK. Make sure the Alexa-enabled device is in Wi-Fi range. So what's the reason behi Alexa having trouble understanding right now? Whatever the reason, there are some simple troubleshooting steps to try to fix the issue. Then it comes up in blue with the "Hello" and works. So I unplugged it for 30 seconds,let it reconnect and now its working fine. It was an Alexa cho 3rd generetion. For instructions choose your browser : Fix DNS Problems. It might be a temporary issue caused by some hardware or software malfunction. Alexa can answer questions, tell you traffic or weather information, play news reports, initiate phone calls, play music, manage your grocery list, purchase items from Amazon, and more. Disable the Sonos skill in the Alexa app. Alexa might seem to be unresponsive because your Echo is too far away from the router. Restart the Alexa-enabled device. Visit the Amazon Alexa help page. Useful if you were missing having these as your alarm due to the BBC dropping support for TuneIn Causes of Alexa Not Understanding Errors . Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Make sure you're using the power adapter that was included with your device. Your Wi-Fi might be available, and the internet might be streaming, but that's no help if your Alexa-enabled device is too far away. VoiceBrew was created to help people get more out of their Amazon Alexa devices. How to Fix It When Your PS5 Wi-Fi Is Slow, Make sure the Alexa-enabled device is in Wi-Fi range, Reset the Alexa-enabled device to factory defaults. This way we can identify the cause. See if the problem is on Amazon's end. Ask Alexa for something , here I asked about about the weather. Please try a little later.” Steps to try: Have you tried turning it off and on again? What Is the Amazon Echo Input and How Does It Work? They said: "If anyone is having problems with Amazon Echo #Alexa A hard reset got mine working again" Not everyone seems to be having the problem however, with one … Tap the Echo smart speaker device that’s giving you problems, Check if the device is connected to the internet (if it says “Device offline” at the top, that means it’s not connected), If your Echo is offline, make sure it’s in range of your wifi router and try reconnecting to wifi by tapping “Change” to the right of “Wifi Network”. Make sure the Alexa-enabled device is in Wi-Fi range. When you buy through links on our site, we may earn an affiliate commission. Tap on the Room to choose the option to Remove Amazon Alexa. Resetting the Alexa-enabled device back to factory defaults may fix the issue. Turn it off and on. The problem might be on Amazon's end. I solve this problem by unplugging and re-plugging it in. Make sure Alexa is still connected to the internet. The symptoms of this issue are a red light and Alexa constantly telling you: “Sorry, I’m having trouble understanding you right now. Alexa, why are you not working? If your Alexa is glowing red and says, “Sorry, I’m having trouble understanding you right now. It could be because you lost the wireless connection, or perhaps your internet service is down. If it isn't, take steps to restore your internet connection. Please try a little later." His work has appeared in Mobile Nations, Amazon’s Digital Photography Review, PetaPixel, and other outlets. Christine Baker is a marketing consultant with experience working for a variety of clients. port135.com Menu. Last problem: Jan. 6, 2021 at 7:44 p.m. If your Echo devices remains unresponsive, follow Amazon’s instructions to reset it. Or how to get started with an Alexa smart home? Please try a little later”! But if you are having issues with Alexa, it’s definitely worth checking for a system update. Move it closer to the router. Here's how to access Alexa's voice commands on iOS. A simple restart is a tried-and-true tech troubleshooting method. Wondering about the best Alexa speakers and smart displays for your needs? Thank you for raising this issue. VoiceBrew’s heart and soul comes in the form of a daily tip delivered via email, so start making the most of your Alexa device and sign up for our free newsletter today. If you are having trouble updating your device, restart it by unplugging it and plugging it back in. – I’ve worked in the IT industry for around 10 years now on and off, from my apprenticeship through to my full-time job. The first step is to check your router. Failing all of that, please submit a diagnostic and respond with the confirmation number. Sometimes a simple restart works miracles! Message Metadata contains a reference that cannot be resolved. It wasn’t as everything else was working on it. Is your internet down? VoiceBrew also publishes comprehensive how-to guides on all the best features and important topics like privacy. And you won’t need to sign in again or anything like that, it’s super easy. Your Echo might be having a software issue that it can't resolve on its own. The light indicator is red when your device is muted. Move it closer to the router and see if this solves the problem. Get the Latest Tech News Delivered Every Day, Alexa Not Responding? It could be because you lost the wireless connection, or perhaps your internet service is down. While reliable, sometimes issues arise with Alexa, and users hear the message, "Sorry, I'm having trouble understanding you right now. Recently a lot of Alexa users get frustrated when they find out Alexa can't respond to their simple requests and repeats the phrase. Alexa told users that she was "having trouble understanding". Whether you’re just setting up your first Alexa speaker or smart display or you’re a seasoned pro looking for advanced tips, VoiceBrew can help. VoiceBrew can help you discover even more ideas for how to make the most of your new Alexa device, from learning how to set it up for the first time, to setting helpful alarms, enabling skills (flash briefings, anyone?! What is the Amazon Echo Input and how does it work I VoiceBrew. What ’ s servers, where they are processed away from the router and see this! Phone to control your home from anywhere web development, and other outlets many Echo Echo. Your phone to control your home from anywhere to help people get more out of fixes! Be all you need to do to alexa having trouble understanding right now issue on Amazon 's end super.... Metadata contains a reference that can not be resolved the problem is Amazon... 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